Henry Asmus

Profile

Registered: 3 months, 1 week ago

Why Skills Training is the Key to a More Productive Workplace

 

I helped this extraction business in WA recently. Their safety meetings were complete disasters. Staff would just stare, say nothing, then continue with doing what they'd been doing before.

 

 

The bosses kept pointing fingers at the workers for "not listening." But when I sat in on these meetings, the actual issue was crystal clear. The team leaders were talking at people, not having conversations with them.

 

 

There was this time when I was working with a small company in Adelaide that was in serious trouble. Sales were down, customer complaints were up, and team changes was through the roof.

 

 

What changed everything came when we modified the whole method. Instead of one-way lectures, we started doing proper discussions. Team members described close calls they'd encountered. Supervisors paid attention and posed additional queries.

 

 

The change was instant. Workplace accidents went down by nearly half within twelve weeks.

 

 

It became clear to me - proper education isn't about polished delivery. It's about human connection.

 

 

Proper listening is likely the most important ability you can teach in communication training. But most people think hearing means agreeing and providing supportive sounds.

 

 

That's complete rubbish. Real listening means shutting up and actually understanding what the other person are telling you. It means posing queries that demonstrate you've grasped the point.

 

 

Here's the reality - the majority of leaders are hopeless at paying attention. They're thinking about their reply before the other person stops speaking.

 

 

I tested this with a telecommunications company in Victoria. In their group discussions, I tracked how many occasions team leaders talked over their team members. The usual was every 45 seconds.

 

 

No wonder their staff happiness ratings were rock bottom. People felt dismissed and unappreciated. Communication had turned into a lecture series where supervisors spoke and staff pretended to be engaged.

 

 

Written communication is an additional problem area in many offices. People quickly write messages like they're messaging friends to their buddies, then can't understand why confusion arises.

 

 

Email tone is particularly tricky because you can't hear how someone sounds. What looks direct to you might appear rude to the recipient.

 

 

I've witnessed countless workplace conflicts escalate over unclear emails that could have been sorted out with a quick conversation.

 

 

The worst case I encountered was at a government department in the ACT. An email about financial reductions was written so badly that half the staff thought they were being made redundant.

 

 

Mayhem spread through the office. People started polishing their resumes and contacting recruitment agencies. It took three days and multiple follow-up discussions to sort out the misunderstanding.

 

 

All because someone couldn't compose a straightforward email. The irony? This was in the communications division.

 

 

Meeting communication is where countless organisations waste enormous amounts of resources and energy. Bad meetings are everywhere, and nearly all are bad because nobody knows how to handle them well.

 

 

Proper conferences require obvious goals, structured plans, and an individual who ensures discussions on track.

 

 

Cultural differences have a massive impact in business dialogue. Australia's multicultural workforce means you're dealing with team members from numerous of various cultures.

 

 

What's considered direct communication in Anglo culture might be seen as aggressive in different cultures. I've seen countless misunderstandings occur from these multicultural variations.

 

 

Education should address these variations openly and practically. Staff require practical tools to manage diverse dialogue successfully.

 

 

Good development programs understands that dialogue is a capability that develops with use. You cannot develop it from a book. It demands regular use and guidance.

 

 

Organisations that commit resources in effective workplace education experience actual benefits in productivity, staff happiness, and client relations.

 

 

Main thing is this: communication isn't rocket science, but it definitely demands genuine effort and effective development to get right.

 

 

Resources for innovative staff education forms a crucial opportunity that allows organisations to succeed in continuously transforming professional conditions.

 

 

If you have any issues pertaining to exactly where and how to use Inhouse Training Canberra, you can make contact with us at our own web site.

Website: https://connectpeopleaus.gumroad.com/l/ConnectPeopleDarwin

---

Forums

Topics Started: 0

Replies Created: 0

Forum Role: Participant